1. What cookies are
1.1. Cookies are small text files placed on your device that allow a website to recognise your browser and remember information about your visit. We also use similar technologies, such as your browser's local storage, and this policy covers those too.
2. Cookies we use
| Category | Set by | Purpose | Duration |
|---|---|---|---|
| Strictly necessary | Pilotlab | Keeping you signed in and protecting forms against forgery | Session cookie up to 7 days; security cookie up to 12 months |
| Preferences | Pilotlab | Remembering choices such as theme and layout, stored in your browser | Until you clear them |
| Analytics | PostHog | Understanding how the website and app are used. The cookie is shared across pilotlab.app so a visit to the website and a later sign-up can be linked. | Up to 12 months |
| Support | Intercom | Running the in-app support chat and keeping your conversation history | Up to 9 months |
3. Managing cookies
3.1. The website and app set analytics cookies when you visit. You can block or delete cookies, including analytics cookies, in your browser settings, and most browsers let you block third-party cookies only.
3.2. Blocking strictly necessary cookies will stop you signing in and may prevent parts of the Services from working.
4. Third-party cookies
4.1. PostHog and Intercom set their own cookies as described above. They are listed on our Sub-processors page, and their use of the data they collect is described in our Privacy Policy.