We engage the sub-processors below to help deliver the Services. We give at least thirty (30) days notice before adding or replacing any sub-processor.
1. Hosting and infrastructure
| Sub-processor | Purpose | Location |
|---|---|---|
| Amazon Web Services | Application hosting, database, file storage, caching and logs | Australia (Sydney) |
2. Service providers
| Sub-processor | Purpose | Location |
|---|---|---|
| OpenAI | AI reading of logbook scans, the in-app assistant, and voice transcription | United States |
| Stripe | Subscription billing and payments | United States |
| Resend | Transactional email | United States |
| Loops | Product and lifecycle email | United States |
| Intercom | In-app support chat | United States |
| PostHog | Product analytics | United States |
| Sentry | Error and performance monitoring | United States |
| Attio | Customer relationship management for enquiries and sales | Google Cloud (Attio does not publish the region), with some of its providers in the United States |
3. Aviation data and maps
These providers receive data needed to answer a request, such as an aircraft registration and a time window, or the map area being viewed. An aircraft registration can identify the pilot flying it when combined with your logbook, so we list them here.
| Sub-processor | Purpose | Location |
|---|---|---|
| Flightradar24 | Flight tracks and aircraft details, and filling in planned flights | Sweden (EU) and United States |
| OpenAIP | Aeronautical map tiles | Global content delivery network (Cloudflare) |
| RainViewer | Weather radar map tiles | United States |
4. Cloud storage you connect
These providers are used only if you connect them to back up your logbook. The backup is written to your own storage account, and you can disconnect it at any time.
| Provider | Purpose |
|---|---|
| Dropbox | Logbook and document backups |
| Google Drive | Logbook and document backups |
| Microsoft OneDrive | Logbook and document backups |
5. Notification of changes
5.1. To receive notifications when this list changes, email privacy@pilotlab.app and ask to be added to the sub-processor notification list.
6. Objecting to a sub-processor
6.1. Customers may object on reasonable data-protection grounds within the notice period, as set out in the Data Processing Addendum.